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Faqs

Below FAQ are some common concerns of our clients before purchasing the theme.
if you have other questions, please just send it to [email protected]

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Pre Sale Questions

Q: “Whether the packaging is discrete or not?”

- 100% Secrecy package

- Protect privacy

Packing by black

Our tough boxes and envelopes are double-wrapped with heavy-duty packing tape.

Without any sex words on it

There are no markings on the back or side of your shipment. The only markings are your address label on the front, which appears as shown above, and a courier sticker depending on the service used.

Q: “I want to return or refund:”

For return product or refund, please read our Return Policy first.
If you insist, please submit an ticket by this link
Please specify your invoice ID or the last 4 digits of your credit card and we will process it for you.

Q: “I have not received any confirmation email?”

For this matter, please submit an Ticket by this link
Please specify your invoice ID or the last 4 digits of your credit card and we will check for you.

Q: “What’s the status of my order?”

Customers will receive a confirmation E-mail to certify that we have confirmed your order. It usually takes 1 to 5 days for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation e-mail, with a tracking number included. To track your order, please go to https://www.17track.net/en
Enter your tracking number and you can track your order.

Q: “What’s my tracking number?”

After shipping out, customers will receive a shipping confirmation e-mail, with a tracking number included.

Q: “Where is my order now?”

To track your order, please go to
https://www.17track.net/en
Enter your tracking number and you can track your order.

Q: “How long is your shipping time?”

This depends on where you are located. The shipping time to North America and Europe is about 5-25(standard shipping)

Unable to find satisfactory answers ?

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